Returns & Exchange Policy (Terms & Conditions)

Healthcare Essentials Pte Ltd strives for customer satisfaction and we want to make your experience with us a pleasant one. We shall accept goods exchange and refund subjected to the following terms and conditions stated below within 7 days of purchase.

There is a S$30 dispatched courier service for all returns. We simply ask that you take care to return the items to us in the condition that you received them. The return items should be unopened and unused and still in its original packaging.

Please note that we cannot accept returns as following conditions except due to manufacturing defaults.

  • Items returned not in its original packaging
  • Items sold at as-Is condition
  • Items been used
  • Item has been personalised or made to your specific requirement.
  • Goods damaged after leaving our store or have checked and received in good condition during the delivery.